Frequently Asked Questions

Naked Mobile Frequently Asked Questions

Account Info

How do I activate my Naked Mobile plan?

In order to activate the service, all you need to do is make a call or send a text. The call or text message can be to anyone, but must be performed before the account is officially activated. Some services will not work til the activation is complete. Once the account is active, you will be able to enjoy your Unlimited Talk, Text and Data with your new Naked Mobile service.

How do I add or drop insurance coverage?

Contact Naked Mobile by dialing 611 or 1-844-236-2533. You can also go to nakedmobile.com to complete an online order, or visit one of our store locations.

How do I renew my plan?

There are several ways to renew your Naked Mobile Plan:

Contact Naked Mobile by dialing 611 or 1-844-236-2533
Renew Online at https://nakedmobile.com/product/renewals/
Renew at one of our store locations
Instant renewal by dialing *123 and following the prompts on your device

Can I get call detail records?

You can submit a formal request by mailing a request to 1500 S. White Mountain Rd Show Low, AZ 85901 Attn: Records Department. Once the request is received then they will send a letter to the customer with the cost etc.

Who do I call for assistance or information regarding my account?

You will need to contact Naked Mobile by dialing 611 or 1-844-236-2533.

Can I Transfer my number?

Yes, we can port a selection of numbers.

Is the data service unlimited?

Unlimited data is included in our plan.

Sponsorship

Do you sponsor events or teams?

Looking for Naked Mobile to Sponsor your Event?

Naked Mobile has a long history of supporting the communities where we do business.

To submit a sponsorship request, please complete and submit the Sponsorship Request Form to sponsorship@nakedmobile.com

Keep in mind, all requests must be submitted 4 weeks prior to an event, so that they can be properly evaluated and handled in a timely manner. All sponsorships are looked at on a first come first serve basis in a weekly review meeting. We will contact those who are approved.

Sponsorship Form

Event Name:*
Organization hosting the event:*
Name*
First Last
Email*
Phone*
Date of event*
Location of Event*
Time of Event*
Please provide a detailed description of your event and let us know how this event will benefit the community.*
What kind of support are you requesting from us? (Please be very specific)*
What is the expected attendance to this event?*
What are the entitlements or benefits of our representation at this event?*
File
Drop files here or

Max. file size: 50 MB.
Add forms or flyers for consideration.
Name
This field is for validation purposes and should be left unchanged.

Naked Mobile Frequently Asked Questions

Account Info

How do I activate my Naked Mobile plan?

How do I add or drop insurance coverage?

How do I renew my plan?

Can I get call detail records?

Who do I call for assistance or information regarding my account?

Can I Transfer my number?

Is the data service unlimited?

APN Settings

How do I reset my APN’s on my device?

Billing

What is your return policy?

Coverage

What is a Super Network?

Devices

Are there any free phones?

How much is a SIM card?

Can I use my own phone with Naked Mobile?

Sponsorship

Do you sponsor events or teams?

Sponsorship Form

Technical / Service Disruptions

Who do I contact if I am having service issues or need help with my service?

Who do I contact when having issues using one of your Network partners?

My calls are not going through

How do I know when I am on another carrier?

What number do I call for voicemail?