In order to activate the service, all you need to do is make a call or send a text. The call or text message can be to anyone, but must be performed before the account is officially activated. Some services will not work til the activation is complete. Once the account is active, you will be able to enjoy your Unlimited Talk, Text and Data with your new Naked Mobile service.
Contact Naked Mobile by dialing 611 or 1-844-236-2533. You can also go to nakedmobile.com to complete an online order, or visit one of our store locations.
You will need to contact Naked Mobile by dialing 611 or 1-844-236-2533. You can also go to nakedmobile.com and complete an online order, or visit one of our store locations.
You can submit a formal request by mailing a request to 1500 S. White Mountain Rd Show Low, AZ 85901 Attn: Records Department. Once the request is received then they will send a letter to the customer with the cost etc.
You will need to contact Naked Mobile by dialing 611 or 1-844-236-2533.
Yes, we can port a selection of numbers.
Unlimited data is included in our plan.
We have a 14 day return policy on new activations. All original equipment must be returned in new condition. The plan itself is not refundable, device only. If your device was purchased through SmartPay please contact SmartPay for return information.
Naked Mobile is part of a Super Network. We are a nationwide service provider with the help of our network partners.
Yes included in seasonal promotions at our locations.
A replacement SIM Card is $10
You can Bring your own device (BYOD)
Please be aware BYOD requires a GSM phone 2G 850/1900, 3G 850/1900
Phones must be SIM Free or SIM unlocked.
SmartPay is the lease plan that lets you get the devices you want today and pay for them over time with easy scheduled payments.
Yes, When you use SmartPay, you are leasing the items in your order, and fully own them when you complete your payments. If you return the entire order, your payments stop.
Yes, but a lot of our customers have less than perfect credit. So if you meet the eligibility requirements, go ahead and apply.
You make payments directly to SmartPay. We email you 3 days before the payment is due, and then automatically debit your bank account. You can always update your payment method on your SmartPay Home.
Naked Mobile is always looking for positive new ways to support the community. Please help us gather the following information about your event. Please fill out these questions below and attach your sponsorship letter or packet.
Keep in mind, all requests must be submitted 4 weeks prior to an event, so that they can be properly evaluated and handled in a timely manner. All requests for representation of Cellular One, Naked Mobile, or Business Solutions must be approved by the Marketing Department. All sponsorships are looked at on a first come first serve basis in a weekly review meeting. We will contact those who are approved.
Due to the large amount of sponsorships that we receive, we are unable to sponsor any high school sports, individual or personal sponsorships, and any activity that takes place outside of our local communities. We do encourage organizations and groups who are actively participating to build a better community for everyone.
ALL sponsorship requests must be submitted with the questions answered below. Paper submissions and incomplete sponsorships will not be accepted.
Thank You for helping Cellular One participate in our Community!
Call 1-844-236-2533. Customer Care is available from 7am to 7 pm, seven days a week. You can also email Naked Mobile at email@example.com
You will need to contact Naked Mobile by dialing 611 or 1-844-236-2533.
You will contact Naked Mobile by dialing 611 or 1-844-236-2533.
Is your device showing it has service? Have you power cycled your phone by turning it off and back on again
In the top corner of your device you will see either: Naked Mobile, T-Mobile, or AT&T.
*22 in the home coverage area or 1-800-493-7808.
Naked Mobile Terms and Conditions
Please read these Terms and Conditions carefully. Your agreement with Naked Mobile includes these Terms and Conditions (“T&Cs”), your Service Agreement, applicable supplemental terms and conditions, which are available at www.nakedmobile.com (collectively “Agreement”). These Terms and Conditions are a legally binding agreement between you and Naked Mobile (“Naked Mobile” or “we”). They contain important information about your legal rights, and require that certain disputes be resolved through arbitration instead of a court trial. Naked Mobile reserves the right to change or modify any of these Terms and Conditions of Service at any time and at its sole discretion. Any changes or modifications to these Terms and Conditions of Service will be binding upon you once posted on the Naked Mobile website at www.nakedmobile.com. Naked Mobile, therefore, encourages all subscribers to review the Terms and Conditions on our Website periodically. Naked Mobile is a brand and service of Smith Bagley, Inc. (“SBI”). Naked Mobile utilizes the SBI network, and T-Mobile and AT&T networks via a roaming agreement between SBI and T-Mobile and SBI and AT&T.
Naked Mobile complies with the Federal Communications Commission’s (“FCC”) Open Internet Broadband Industry Rules as they pertain to Naked Mobile as a mobile broadband provider. We seek to provide you with transparency into Naked Mobile’s network management practices, performance characteristics and terms and conditions of our services so that you can make informed choices about our mobile broadband services; and so that content, application, service and device providers have the information needed to develop, market, and maintain Internet offerings.
HOW DO I ACCEPT THESE T&C’S?
By purchasing or activating your Naked Mobile Electronic Device or using any Naked Mobile service (“Service”), customer (“You”) acknowledges and agrees to the following terms and conditions:
If you don’t want to accept these T&C’s, don’t do any of these things:
When you accept, you’re telling us that you are of legal age (which means you are either legally emancipated, or have reached the age of majority as defined in your jurisdiction) and that you are able to enter into a legal agreement. If you accept for an organization, you’re telling us that you are authorized to bind that organization, and references to “you” in these T&Cs may mean the organization.
1. WHAT IS INCLUDED IN THESE TERMS AND CONDITIONS?
In these Terms and Conditions, you’ll find important information about:
· Naked Mobile services provided to you (“Services”);
· Any equipment for which we provide Service, such as a phone, handset, tablet, or SIM card (collectively, a “Device”);
· Any charges, taxes, fees, and other amounts we bill you or that were accepted or processed through your Device (“Charges”);
· Privacy information;
· Network management practices;
· Limitations of liability; and
· Resolution of disputes by arbitration and class action waiver.
2. WHAT YOUR AGREEMENT CONSISTS OF AND WHEN THE AGREEMENT IS EFFECTIVE
Your agreement with Naked Mobile includes these Terms and Conditions (“T&Cs”), your Service Agreement, applicable supplemental terms and conditions, and your Rate Plan terms, which are available at www.nakedmobile.com (collectively “Agreement”). Your Rate Plan includes your monthly Service allotments for minutes, messages or data (“Allotments”), rates, coverage and other terms (“Rate Plan”). To the extent any term in your Rate Plan expressly conflicts with these T&Cs, the term in your Rate Plan will govern.
Your Agreement applies to each line of Service. Please read these T&Cs carefully. They cover important information about Naked Mobile services provided to you (“Service”); your phone, handset, device, SIM card, data card, or other equipment or third party device used with our Service (“Device”); and any access and usage charges, taxes, fees and other charges we bill you or that were accepted or processed through your Device (“Charges”). These T&Cs include terms of termination, Rate Plan changes, and limitations of liability, privacy and resolution of disputes by arbitration instead of in court.
Your Agreement begins on the day we activate your Service(s) and continues through the Term of Service, typically a thirty (30) day period (“Service Commitment”), specified on your Service Agreement.
Any applicable state public utility commission tariffs also govern.
3. NATURE OF SERVICE
Our rate plans, devices, services and features are not for resale and are intended for reasonable and non-continuous use by a person using a device on the Naked Mobile Home Network Area (aka “On Network”), and other networks through a roaming agreement between SBI and other carrier’s networks. Naked Mobile’s Home Network Area can be found at www.nakedmobile.com. These maps are for general informational purposes only. The coverage maps depict the general coverage area of Naked Mobile. The coverage maps are not a guarantee of coverage. Coverage is not available everywhere. The coverage maps display only the predicted and approximate optimal wireless coverage for voice calls, while outdoors, of the network on which your phone may be activated including the coverage area of the network’s roaming partners, if applicable. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Within coverage areas, there may be significant limitations or interruptions in coverage that may impact service and result in dropped and blocked connections, slower data speeds or no data connectivity and call interference. This could occur due to many factors including your device, network changes, network traffic volume, network outages, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. You will not be able to operate your phone or make 911 calls if service is not available. Some features on your device may not operate when roaming on the network of a network roaming partner. If you travel outside of your coverage area, your phone will not work. The coverage depicted on the Naked Mobile coverage maps is based on the information provided by other carriers and public sources and we cannot guarantee their accuracy. Coverage maps for your network may also vary based on your home location so please refer to our website for the most up-to-date coverage map applicable to your device and geographic area. Naked Mobile is not responsible for any Service outages, interruptions in service or decline in the quality of service regardless of the cause.
4. REGISTERING, ACTIVATING AND USING YOUR NAKED MOBILE SERVICE
You may purchase a Naked Mobile wireless phone; purchase a Naked Mobile SIM card for use with your own compatible wireless phone. Before you can use your Naked Mobile service your service must be activated. You may activate your Naked Mobile phone by visiting one of our store locations or by visiting the Naked Mobile website at www.nakedmobile.com. If you are activating using your own equipment you can bring your device to our store location to confirm it is compatible with our network. When you activate your Naked Mobile service, you will be provided with a telephone number or you may, in some circumstances, port-in a number from another carrier. Please note that you have no ownership rights to any telephone number, IP address or any other identifier associated with your wireless service, and you acknowledge and agree that we may change any such number, IP address or other identifier associated with your Naked Mobile service at any time without prior notice to you.
If you do not pay your Naked Mobile account by your Service End Date, your Naked Mobile phone number may be lost. Your Naked Mobile phone can only be activated where Naked Mobile Service is offered and supported by Naked Mobile. The wireless telecommunications networks used to transmit calls and data for the Service are owned and operated by licensed commercial mobile radio service providers (“Carriers”), and not always Naked Mobile. The terms of the Naked Mobile Service Plans are subject to change without notice. Naked Mobile Services are provided at Naked Mobile’s discretion. If you notify us that your phone is lost or stolen, your account will be deactivated.
Some functions and features referenced in the manufacturer’s manual provided with your Naked Mobile phone may not be available on your Naked Mobile phone.
Certain mobile phone features may not be available throughout the entire network or their functionality may be limited. Some Naked Mobile features are available only on Naked Mobile phones purchased from Naked Mobile and may not be available if you have purchased a Naked Mobile SIM card for use on a compatible wireless phone. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation. Color of phones may vary.
If you are using your own compatible phone, it must be compatible, and not interfere with, our service, and must comply with all applicable laws, rules and regulations. Unless you are using a Naked Mobile Hotspot, devices capable only of using data service are strictly prohibited and your use of any such device is grounds for immediate deactivation and termination of your service without a refund. You are responsible for ensuring that any compatible wireless phone that you use is compatible with the Naked Mobile wireless service and that your phone meets all Federal laws and standards. You are further responsible for the purchase and maintenance of any additional hardware, software and/or internet access required in order to use the Naked Mobile service. Naked Mobile service will only work with wireless devices that are compatible with our network. Not all services are available with all wireless devices or on all networks. We may remotely change your wireless phone’s software, applications or programming without notice. This could affect your stored data, your phone’s programming and how you are able to use your wireless phone.
5. HOW WILL I BE CHARGED FOR DATA USAGE?
Data service may be included in your Rate Plan. Some Data Plans are limited to 3G service only. 4G/LTE Data Plans offer a specific allotment of 4G/LTE data (“Data Plan”). Your Rate Plan and/or Data Plan will contain more information about how we calculate data usage. If you do not have a Data Plan, your Device may not be able to access data services, including but not limited to, web browsing, email, texting (SMS), or sending pictures (MMS).
6. OUR AGREEMENT TO PROVIDE YOU CELLULAR SERVICE; YOUR AGREEMENTTO PAY; BLOCKING
Naked Mobile, through SBI, is licensed to provide cellular service and have suitable facilities, subject to the limitations described below and subject to the requirements of any Naked Mobile tariff and applicable laws and regulations. Naked Mobile, through SBI, may also enter into roaming agreements with other carriers to allow you to use your phone where Naked Mobile lacks the best coverage, but roaming service is not guaranteed and is subject to additional limitations described below. You agree to pay for our services and equipment we supply at the rates in your Rate Plan or as posted in our stores or on our Website and according to this Agreement. Naked Mobile may, in our discretion, amend or add to any rates, charges, or terms, subject to the provisions in the next section. Naked Mobile may, in its sole discretion, block access to certain categories of numbers (e.g., 976, 900 and international designations). Naked Mobile blocks all international roaming calls by default.
7. ARE THERE ANY OTHER TERMS THAT APPLY TO ME?
Yes. Your “Agreement” includes these T&Cs, the additional terms found in your Rate Plan, your Data Plan, your Service Agreement, and provisions linked to from these T&Cs. Sections marked “*” continue after termination of our Agreement with you.
You might also have other agreements with us, such as an equipment installment plan.
8. YOUR SERVICE AGREEMENT DESCRIBES YOUR CHARGES, AND ADDITIONAL CHARGES
Your Naked Mobile Service Agreement explains your cellular service. Because it is part of your Agreement, please take a copy with you or print it out and read it carefully.
9. TERMINATION OF SERVICE
Either party may terminate this Agreement (which will terminate the provision of Naked Mobile service) at any time. Any unused service at the time of termination will not be refunded. Naked Mobile may terminate this Agreement at any time without notice if we cease to provide service in your area. We may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement, if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives, if we have reasonable cause to believe that you are using your Naked Mobile phone and/or wireless service for an unlawful purpose or in a way that may adversely affect our Service, and/or if you engage in any deceptive or unfair conduct with respect to your Naked Mobile phone and/or wireless service. Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive termination, including, but not limited to, any restrictions on the use of Naked Mobile phones.
10. WHAT HAPPENS IF YOUR DEVICE IS LOST OR STOLEN?
Once you notify us that your Device has been lost or stolen, we will suspend your Service and you will not be responsible for additional usage charges incurred. Any usage of your Device prior to you notifying us that it has been lost or stolen shall not be credited back to your account. You may request us to investigate usage you believe was unauthorized. We may ask you to provide information and you may submit information to support your request. If we determine the usage was unauthorized, we may credit your account. If we determine the usage was authorized, we will inform you within 30 days and you will remain responsible for the usage. If you request that we not suspend your Service, you will remain responsible for all usage incurred.
11. YOUR RATE PLAN DESCRIBES YOUR CHARGES, INCLUDED MINUTES, AND ADDITIONAL CHARGES
Your Rate Plan explains your particular plan for your cellular service. Because it is part of your Agreement, it is important you understand it. If you have any questions about your Rate Plan, (1) ask a sales representative at any Naked Mobile retail store; (2) review our Website; or (3) call Customer Care at (844) 236-2533.
12. IMPORTANT INFORMATION ABOUT “ROAMING”
These T&Cs describe the experience you can expect on our network, including information about our reasonable network management practices, and the experience on our roaming partners’ networks:
· Please check our coverage maps, which approximate our anticipated coverage area outdoors. Your experience on our network may vary and change without notice depending on a variety of factors. For more information go to www.nakedmobile.com. You agree that we are not liable for problems relating to Service availability or quality.
· Additionally, we may implement other network practices, such as caching less data.
· Our Internet Acceptable Use Policy includes important information on these topics as well as information on commercial terms, performance characteristics (such as expected speed, latency) and network practices.
In order to provide you the most widespread and reliable cellular service, any time your Device is not receiving a strong signal from our network (“On Network”), it may connect to another carrier (“Off Network”) that we have a roaming agreement with. “Roaming” is when you place or receive a voice call/SMS (text)/or accessing data outside the Naked Mobile Home Network Area.
13. YOU MUST USE YOUR DEVICE PREDOMINANTLY WITHIN THE NAKED MOBILE HOME NETWORK AREA
Disproportionate roaming (including unlimited plans of any kind) occurs when a user’s usage is on other carriers’ networks (Roaming or Off-Net usage) greater than 50% during any 2 months during a 12-month period, measured from the start date of your agreement, in which case Naked Mobile may, at its option, terminate your wireless service or access to data services, deny user’s continued use of other carriers’ coverage, or change user’s plan to one imposing usage charges for roaming usage.
Naked Mobile will provide you with notice that it intends to take any of the above actions, and you may terminate this Agreement without being assessed a termination fee.
14. FAIR USE POLICY
In order to provide reliable services at reasonable costs to our customers, we have certain restrictions in place to ensure the activities of some users do not disrupt or impair other customers’ services or our network. You may not use our services in a manner that harms, or unduly interferes with Naked Mobile’s network or system; or in a manner that is unlawful, or infringes on intellectual property rights. Naked Mobile reserves the right, without notice or limitation, to terminate, end, modify, disconnect, or suspend service if an individual engages in any of the prohibited voice, SMS, or data uses set forth in this Agreement or Naked Mobile’s Fair Use Policy, found at www.nakedmobile.com/fair-use-policy if Naked Mobile, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Naked Mobile voice services are provided solely for live dialogue between, and initiated by, individuals for personal use and as otherwise described herein. Listed below are examples of the permitted uses of the service and your device and examples of the prohibited uses of the service and your device.
Examples of Permitted Uses of the Service and Your Device Include:
· Voice calls;
· Web browsing;
· Streaming music;
· Uploading and downloading applications and content to and from the Internet or third party stores;
· Using applications and content without excessively contributing to network congestion; and
· Tethering your Device (if allowed by your Data Plan) to other non-harmful devices pursuant to the terms and conditions and allotments of your Data Plan.
Unless Explicitly Permitted by Your Rate Plan or Data Plan, You Are Not Permitted to Use Your Device or the Service in a Way That We Determine:
· Uses a repeater or signal booster other than one we provide to you;
· Compromises network security or capacity, degrades network performance, uses malicious software or “malware”, hinders other customers’ access to the network, or otherwise adversely impacts network service levels or legitimate data flows;
· Uses applications which automatically consume unreasonable amounts of available network capacity;
· Uses applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality;
· Misuses the Service, including “spamming” or sending abusive, unsolicited, or other mass automated communications;
· Accesses the accounts of others without authority;
· Results in more than 50% of your voice and/or data usage being off-net (i.e., connected to another provider’s network) for any 2 billing cycles within any 12 month period;
· Results in unusually high usage (specifically, more data usage than what 97% of all customers use in a month, based on recent historical averages (updated quarterly)) and the majority of your data usage being Smartphone Mobile HotSpot, i.e., tethering (unless allowed by your Rate Plan);
· Resells the Service, either alone or as part of any other good or service;
· Tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any of our policies or violate anyone’s intellectual property rights;
· Causes harm or adversely affects us, the network, our customers, employees, business, or any other person;
· Conflicts with applicable law;
· Is not in accordance with these T&Cs; or
· Attempts or assists or facilitates anyone else in any of the above activities.
15. UNLIMITED USE
Some Naked Mobile 3G Service Plans, services or features are described as unlimited, but you should be aware that such unlimited use remains subject to Naked Mobile’s excessive use, and disproportionate roaming, and Fair Use Policies as set forth herein. Disproportionate and/or excessive usage of the Services (including unlimited plans of any kind) occurs when a user’s usage on another network (roaming or off-network usage) is greater than fifty percent (50%) during any two months during a 12-month period, measured from the start date of a user’s agreement, in which case Naked Mobile may, at its option, terminate user’s wireless service.
16. MESSAGING (TEXT, VIDEO AND PICTURE) AND DATA
Certain messages, including those to third parties to participate in a promotion or other program may require a monetary payment separate from your Naked Mobile account. Any purchases or charges from third-party vendors will require other types of payment methods acceptable to the third-party vendor. Rates for texting to or from a foreign country may be especially high and may vary and are subject to change. There is no guarantee that messages will be received, and Naked Mobile is not responsible for lost messages. Text messages are typically limited to 160 characters.
Data Services are available only with particular Naked Mobile phones. The amount of data transmitted over our network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). Unless specified otherwise 1024KB equals 1MB. 1024MB equals 1GB. Usage is calculated on a per kilobyte, megabyte or gigabyte (depending on your rate plan) basis and is rounded up to the next whole kilobyte, megabyte or gigabyte. Data activity on your Device occurs regardless of who initiates the activity, and you are responsible for all data activity from and to your Device. Premium content (games, ringtones, songs, etc.) are priced separately.
17. DATA PLANS
Naked Mobile may, from time to time, offer 4G/LTE Data Plans that offer “Unrestricted Increments of Usage” up to a specific, measured amount of data use. Unrestricted Increments of Usage means Naked Mobile does not intentionally reduce a user’s bitrate transfer speed. These types of plans offer Unrestricted Increments of Usage up to a specific amount of megabytes or gigabytes. Once a user reaches the specific amount of data of a particular Data Plan Naked Mobile intentionally reduces the user’s bitrate transfer speed. THEREFORE, IT IS IMPORTANT YOU UNDERSTAND YOUR PARTICULAR DATA PLAN OF WHEN WE MAY REDUCE YOUR BITRATE TRANSFER SPEED. WITH SOME 4G/LTE DATA PLANS, IF YOU USE YOUR MONTHLY ALLOWANCE OF DATA SERVICE YOUR BITRATE SPEED WILL BE REDUCED TO 3G SERVICE. THERE IS NO ADDITIONAL CHARGE FOR 3G SERVICE AND IS CONSIDERED A VALUE-PLUS AS A NAKED MOBILE CUSTOMER AND YOU MUST EXPRESSLY OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE. IF YOU DO NOT OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE YOUR DATA MAY NOT WORK OR BE AT SIGNIFICANTLY SLOWER SPEEDS. Further, Naked Mobile may have roaming agreements with other carriers that allow a user to access data on a Naked Mobile, via SBI, roaming partner’s network. Naked Mobile reserves the right, in its sole discretion, to restrict what carrier a Naked Mobile customer may roam on while out of the Naked Mobile Home Network, as well as restrict or reduce bitrate transfer speed.
BECAUSE OF FACTORS OUT OF ITS CONTROL, INCLUDING BUT NOT LIMITED TO, INTERNET CONGESTION, NETWORK CAPACITY, AND RELIANCE ON THIRD-PARTY PROVIDERS, NAKED MOBILE DOES NOT GUARANTEE DATA SPEEDS.
Content or Applications (e.g., downloadable or networked applications, wallpapers, ringtones, games, and productivity tools) (“Content & Apps”) that you can purchase with your Device may not be sold by Naked Mobile. Naked Mobile is not responsible for the Content & Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through the Content & Apps. Unless otherwise stated, any support questions for these Content & Apps may be directed to the third party seller. You may be able to restrict access and certain services by implementing controls available at www.nakedmobile.com or by calling Customer Care. When you use, download or install Content & Apps sold by a third party seller, you may be subject to license terms between you and third parties.
19. INTERNATIONAL CALLS
Naked Mobile does not offer international calling.
20. INFORMATION ON PHONES
Your Phone may contain sensitive or personal information. Naked Mobile is not responsible for any information on your phone, including sensitive or personal information, data or photographs. If possible, you should remove or otherwise safeguard any sensitive or personal information, data and photographs when your phone is out of your possession or control, including, but not limited to, relinquishing, exchanging, returning or recycling your phone. By submitting your phone to us, you agree that our employees, contractors or vendors may access all of the information on your phone.
21. HOW WE CHARGE AND BILL YOU
Billing Cycle. The monthly access charges set forth in your Service Plan Agreement are to be paid one month in advance. Your Rate Plan likely includes unlimited talk and text messages, and a specific allotment of high speed 4G/LTE data. Some Naked Mobile Rate Plans include unlimited talk, text messages, and 3G data. Read your Rate Plan carefully to determine what type of Rate Plan you have, or visit our website at www.nakedmobile.com, call Customer Care at (844) 236-2533, or visit one of our retail store locations for more information about your particular Rate Plan. Unused minutes, messages, and data allowances are forfeited and you may not use them in a future monthly billing period or apply them to other phones. Toll, regional calling, and long distance charges will be charged separately, except to the extent they may be included in your Rate Plan. Usage is determined based on your location at the start of a call and do not change if you move during the call. IF YOU USE YOUR MONTHLY ALLOWANCE OF HIGH SPEED 4G/LTE DATA SERVICE YOUR BITRATE SPEED WILL BE REDUCED TO 3G SERVICE. THERE IS NO ADDITIONAL CHARGE FOR 3G SERVICE AND IS CONSIDERED A VALUE-PLUS AS A NAKED MOBILE CUSTOMER AND YOU MUST EXPRESSLY OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE. IF YOU DO NOT OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE YOUR DATA MAY NOT WORK OR BE AT SIGNIFICANTLY SLOWER SPEEDS
If you exceed your monthly allotment of high speed 4G/LTE data some plans may allow you to purchase a high speed 4G/LTE Bolt-On package by calling Customer Care at (844) 236-2533 or visiting a retail store. Bolt-On packages are good for 30 days from date of purchase so long as your account remains active.
Naked Mobile is compliant with the Federal Communications Commission’s (FCC) “Wireless Consumer Usage Notification Guidelines.” If you are on a plan with limited minutes and/or texting and/or data you will get one free text notification when you reach 75%, 85%, 95% and another free text when you reach 100% of your monthly limits. You are covered by this plan unless you opt-out.
22. YOUR RESPONSIBILITY FOR CELLULAR EQUIPMENT
You are responsible for all equipment you use in connection with your cellular service and must ensure that it is compatible with our network and complies with all FCC regulations. If we sell or provide you equipment, we will honor such equipment through the manufacturer’s warranty subject to Naked Mobile’s internal warranty program as amended from time to time.
23. YOUR RESPONSIBILITY FOR USE OR ANY MISUSE OF YOUR CELLULAR SERVICE OR EQUIPMENT
23.1 General Customer Responsibilities. You are responsible for any and all use and misuse of your phone, whether authorized by you or not. You agree to comply with all applicable laws, rules, regulations, and tariffs and not to use your cellular service or equipment in a way that harms our network or any person or entity.
23.2 Motor Vehicles. You agree that you will be liable for any loss, damage, accident, injury, or the like, arising from or relating to the use of cellular service or the presence of cellular equipment in any motor vehicle; or for any damage to any motor vehicle or other property resulting from the installation or presence of cellular equipment.
23.3 Indemnity. You agree to indemnify Naked Mobile, its affiliates, including but not limited to, SBI, and hold Naked Mobile, its affiliates, including but not limited to, SBI harmless from all claims, demands, liabilities, or costs of any kind caused by your breach of this Agreement or arising from or related to use of cellular service or any cellular telephone equipment by you or any other person or entity with or without your consent; except for any claims arising wholly and solely from the negligence of Naked Mobile.
24. UNDERSTANDING THE LIMITATIONS OF CELLULAR COMMUNICATIONS
As a radio service, cellular service may be interrupted, lost or limited for many reasons including power failures, leaving the coverage area, malfunctioning of services or equipment of Naked Mobile and its network providers or interconnected carriers, electronic or atmospheric interference, and failures of your equipment. Calls to E-911 will not show your exact location. Further, if you are in an area where your Naked Mobile is searching for a wireless signal or there is no wireless signal or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely on your Naked Mobile Device and service in an emergency situation. Additionally, because cellular service uses public airwaves, your communications may not be private. These limitations may apply to voice, data, and text messaging services equally.
25. LIMITATION OF NAKED MOBILE’S LIABILITY
Due to the limitations of cellular service and for other reasons, neither SBI or Naked Mobile will accept any liability for any damages arising from or relating to the service, equipment, or this Agreement in excess of the prorated charge for cellular service during the period damages occurred, or the lowest limit in any applicable tariff, regardless of the cause of damage. Also, you agree to waive any claims against Naked Mobile arising from or relating to the service, equipment, or this Agreement for indirect, consequential, special, incidental, reliance, or punitive damages of any kind or nature including, without limitation, any lost profits, lost revenues, lost savings, cost of cover, or any other business loss including loss of goodwill, use of property, or data or messages, regardless of the cause, including damages that may have been caused by the negligent act or omission or willful misconduct by Naked Mobile.
26. AGREEMENT TO ARBITRATE DISPUTES AND WAIVER OF CLASS ACTIONS
Most customer concerns or disputes can be resolved through our Customer Care Department. However, if either of us has an issue which cannot be resolved without third party intervention, both of us agree to submit to binding arbitration before the American Arbitration Association using the Wireless Industry Arbitration rules. This means that all disputes arising from or relating in any way to your Naked Mobile service or equipment, whether under this Agreement or not, will be resolved through arbitration, not in court or through judge or jury. Moreover, to the fullest extent allowed by law, both of us agree to waive any rights to pursue a claim arising from or relating to this Agreement or the service as a class action; that is, you or we will not join a claim with the claim of any other person or entity or pursue a claim on behalf of any other person or entity. The waivers in this section continue in force and effect after the termination of this Agreement.
27. OTHER TERMS REGARDING DISPUTE RESOLUTION
27.1 How Can I Dispute Charges or Usage?
If you have any questions about how we bill or want to dispute any usage, please contact us by calling Customer Care at (844) 236-2533, or by writing to Naked Mobile Customer Care, at 1500 S. White Mountain Road, Show Low, Arizona, 85901. If this does not fix things, please notify us in writing. Unless otherwise provided by law, you must notify us in writing of any dispute regarding any bill, Charge, or usage to your account within 60 days after the date you first receive the Charge. If you don’t, you may not pursue a claim in arbitration. If you accept a credit, refund or other compensation or benefit to resolve a disputed bill, Charge or usage, you agree that the issue is fully and finally resolved. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.
27.2 Choice of Law.
This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state in which your billing address in our records is located, without regard to the conflicts of laws rules of that state. Foreign laws (except for Puerto Rico) do not apply. Arbitration proceedings must be in: (a) the county and state in which your billing address in our records is located, but not outside the U.S.; or (b) in Puerto Rico if your billing address is in Puerto Rico. If any provision of the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction.
28. DISCLAIMER OF WARRANTIES
Except for any written warranty that may be provided with a Naked Mobile Device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an “as is” and “with all faults” basis and without warranties of any kind. We make no representations or warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose concerning your Service or your Device. We cannot and do not promise uninterrupted or error-free service and do not authorize anyone to make any warranties on our behalf. This does not deprive you of any warranty rights you may have against anyone else. We do not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur.
Services or Software provided by third parties (including voice applications), 911 or E911, text to 911, or other calling or messaging functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third party products. We are not responsible for failures to connect or complete 911 calls or text to 911 messages or if inaccurate location information is provided. 911 service may not be available or reliable and your ability to receive emergency services may be impeded. We cannot assure you that if you place a 911 call or text you will be found.
We are not responsible for any download, installation, use, transmission failure, interruption, or delay related to Content & Apps, or any third party content, services, advertisements, or websites you may be able to access by using your Device or the Services, even if charges for Content & Apps appear on your Naked Mobile bill. You are responsible for maintaining virus and other Internet security protections when accessing third party Content & Apps or other services.
WE DO NOT GUARANTEE YOU UNITERUPTED SERVICE OR COVERAGE. WE CANNOT ASSURE YOU THAT IF YOU PLACE A 911 CALL YOU WILL BE FOUND.
29. ENTIRE AGREEMENT, NO WAIVER, PARTIAL ENFORCEABILITY, NAKED MOBILE PRACTICES AND POLICIES
This Agreement, along with your Service Agreement contains the entire agreement between us and supersedes any prior contrary discussions and agreements. The Agreement may only be amended as stated above or in a writing that we both sign. If we ignore or waive a breach of the Agreement by you, it will not bar us from enforcing any term in the Agreement in the future. Other details about our current practices and policies are available in our stores and on our Website and may include, among other things: data limitations, technical requirements, phone numbers, acceptable use, text messaging, credit approval, deposits, Lifeline service to low income customers, location-based services, international roaming and calling rates and terms, equipment returns, shipping, plan changes, privacy, pre-paid service, trial/grace period, and frequently asked questions. Naked Mobile reserves the right to change Policies at any time, with or without notice. If a Policy conflicts with this Agreement, this Agreement will govern. If any provision in this Agreement or a Policy is ruled unenforceable or invalid, you agree that it does not affect the validity or enforceability of the remaining Agreement terms or other Policies.
30. NAKED MOBILE OPEN INTERNET DISCLOSURE
Naked Mobile is a brand name and service of Smith Bagley Inc. (“SBI”). SBI is committed to providing all of its customers with the best online experience possible. SBI complies with the Federal Communications Commission’s (“FCC”) Open Internet Broadband Industry Rules as they pertain to SBI as a mobile broadband provider. In our pre-purchase collateral and in the disclosures below, we seek to provide you with transparency into SBI’s network management practices, performance characteristics and terms and conditions of our services so that you can make informed choices about our mobile broadband services; and so that content, application, service and device providers have the information needed to develop, market, and maintain Internet offerings.
SBI does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management, nor do we block content, applications, or services that compete with our voice or video telephony services, subject to reasonable network management.
Generally, SBI does not impair or degrade (throttle) lawful Internet traffic on the basis of Internet content, application, or service, or use of a non-harmful device, subject to reasonable network management. In places and times of network congestion, we may manage data connection speeds for a small subset of customers for short durations of time, in order to preserve the overall experience for the majority of our customers. SBI may offer customers the ability to choose a rate plan that provide usage at one speed for a set amount of data consumed, and a lower speed for additional data through the remainder of the billing cycle.
30.1 Acceptable Uses.
SBI permits the use of its broadband services for browsing the Internet (via SBI phones or devices, including SBI home routers), using email, downloading legally permissible content via the Internet, accessing and using corporate email and/or corporate business applications associated with its customers’ places of employment.
30.2 Service Description and Performance Characteristics.
SBI allows its customers to choose from several rate plans with different capacity levels, and monthly allotments of data at 2G, 3G, and 4G/LTE speeds. Information on these plans is available on our website at http://www.nakedmobile.com/plans, and is more fully explained in these Terms and Conditions under the heading “Speed” in section 30.8 below. In rare cases of network congestion on the SBI mobile network, device management and SBI Digital Cellular traffic shall take priority over all other IP data traffic. This management is applied automatically to ensure that digital phone calls are maintained, especially in the event of an emergency.
30.3 Network Management Practices.
SBI does not block applications, impose usage limits, or engage in “throttling” to reduce the throughput to customers using a disproportionate amount of bandwidth. Instead, SBI uses an “open pipe” approach and undertakes best efforts to ensure a high-quality online experience for all of its customers. As a result, at times of heavy usage, customers may experience delays in downloading or uploading files or a sluggish Web surfing experience. If significant congestion problems arise in the future, SBI’s approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its Middle Mile routes where warranted. In the event of congestion, all traffic is classified as best effort.
30.4 Important Information about SBI’s Broadband Internet Access Services and SBI’s Open Internet Disclosures.
This section provides information about SBI’s Broadband Internet Access Services. “Broadband Internet Access Services” refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints. The network practices, performance characteristics, and commercial terms applicable to SBI’s Broadband Internet Access Services over our 2G, 3G, and 4G/LTE networks are described below. This page does not describe the practices, characteristics, or terms that apply when using roaming partner networks. This section also includes links to other SBI documents containing further information applicable to our Broadband Internet Access Services.
30.5 What Terms and Conditions Apply to SBI’s Broadband Internet Access Services?
Broadband Internet Access Services are subject to the Naked Mobile Terms and Conditions available at www.nakedmobile.com. Certain uses of our network are also prohibited as described in our Fair Use Policy and Internet Acceptable Use Policy, both available at www.nakedmobile.com.
30.6 What Data Plans and Pricing Does Naked Mobile Offer?
Naked Mobile offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, netbooks, USB modems, mobile hotspots and other wireless devices over our 2G, 3G and 4G/LTE broadband networks. Your data plan may feature a designated allotment of high-speed data, after which your data speed may be reduced. WITH 4G/LTE DATA PLANS, IF YOU USE YOUR MONTHLY ALLOWANCE OF DATA SERVICE YOUR BITRATE SPEED WILL BE REDUCED TO 3G SERVICE. THERE IS NO ADDITIONAL CHARGE FOR 3G SERVICE AND IS CONSIDERED A VALUE-PLUS AS A NAKED MOBILE CUSTOMER AND YOU MUST EXPRESSLY OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE. IF YOU DO NOT OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE YOUR DATA MAY NOT WORK OR BE AT SIGNIFICANTLY SLOWER SPEEDS.
For more information about our current data plans for our services please call Customer Care at (800) 730-2351 or speak with a sales representative at one or our retail stores.
30.7 What Speeds and Performance Can Naked Mobile Broadband Internet Access Services Customers Expect?
Many factors affect the speed and performance that customers experience, including the programs running on the device, proximity to a cell site, the capacity of the cell site, the surrounding terrain, use inside a building or moving vehicle, radio frequency interference, how many other customers are attempting to use the same spectrum resources, the high-speed data allotment and other features of your Data Plan, or data use that is more than what is used by 97% of what all customers use in a month.
Customer devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.
The term “speed” is commonly used as a shorthand way to describe the rate at which a particular broadband Internet access service can transmit data. This rate (or speed) is typically measured in the number of kilobits or megabits transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a high-data speed to function very well, while other activities like video streaming or transferring large data files are better experienced with higher data speeds.
Based on analysis of third-party, crowd-sourced data and subject to the notes below, Naked Mobile expects customers with broadband-capable devices and qualifying service will experience the following speeds on our 3G and 4G LTE network. These ranges are projections based on roughly the 25th and 75th percentiles of speed tests, while the peak represents the 99th percentile:
4G LTE Network (On-Device):
• Download speeds: Up to 8 Mbps.
• Upload speeds: Up to 2 Mbps.
4G LTE Network (Via Smartphone Mobile HotSpot/Tethering (For Plans Including 4G LTE Tethering):
• Download Speed: Up to 8 Mbps.
• Upload Speed: Up to 2 Mbps.
3G HSPA+ Network:
• Download speeds: Up to 5 Mbps.
• Upload speeds: Up to 1 Mbps.
For 4G/LTE, 3G and 2G coverage information, visit www.nakedmobile.com.
30.9 Speed Incidentals to Note.
Your 3G and 4G speed range will depend on your device as well as the factors described above. You can learn more about the capabilities of our 3G and 4G/LTE devices at www.nakedmobile.com.
Subject to your data plan, customers using a 4G/LTE device within the 4G/LTE coverage area can expect to get 4G/LTE speeds. Customers using a 3G device within the 3G coverage area can expect to get 3G speeds. Customers with 4G/LTE devices will access the 3G network where it’s available outside the 4G/LTE coverage area.
Your speed range will also depend on the high-speed data allotments associated with the Data Plan you have selected.
Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For Broadband Internet Access Services, latency is usually expressed as the round-trip time in milliseconds (“ms”) that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application’s performance, while other applications, such as real-time video conferencing, require lower latency to function properly.
With respect to latency for use of real-time data applications, for Naked Mobile customers, Naked Mobile expects round trip network to device latency to be approximately 90ms on its 4G/LTE network, 83ms on its 3G network and 22ms on its 2G network. These figures are approximates and are affected by many factors, including but not limited to, what customers are connecting to on the far end and the open Internet.
32. HOW CAN I MEASURE MY DATA SPEEDS ON THE NETWORK?
If your Data Plan features a designated allotment of high-speed data, data used by certain speed measurement applications will not count against that high-speed data allotment. Refer to your Data Plan or call Customer Care at (844) 236-2533 or speak with a sales representative at one or our retail stores. If your Data Plan includes data use at reduced speed after you have used your plan’s monthly allotment of high-speed data, your data speed will be limited to either 3G or 2G speeds, depending on your Data Plan, for the remainder of your billing cycle once you have used your allotted high-speed data. The results from some speed measuring applications may show current network speeds, rather than the reduced speed that is currently available to you.
33. HOW DOES NAKED MOBILE MANAGE THE FLOW OF DATA ON ITS NETWORK?
We engineer our network to provide consistent high-speed data service, but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds. To provide the best possible experience for the most possible customers, we implement network management practices on a content-agnostic basis, such as caching less data and prioritizing data usage.
34. VIDEO OPTIMIZATION
Naked Mobile may utilize streaming video optimization technology throughout its network. Streaming video optimization improves overall data usage management of the network, resulting in greater network speeds and throughput for other customers using data because less network payload is dedicated to video. For customers on limited high-speed plans, optimization also helps customers stretch their high-speed data while streaming video. We may optimize data by adjusting the delivery rate for streaming video to up to 1.5Mbps, which causes the video to lower resolutions and use less data.
Video optimization occurs only to data streams that are identified by our packet-core network as video. Some videos, like those consumed via VPN, may not be optimized. Some video consumed while tethering may be difficult to identify as video and therefore cannot be optimized. The streaming video optimization process is agnostic as to the streaming video content itself and to the website that provides it. While many changes to streaming video files are likely to be indiscernible, the optimization process may impact the appearance of the streaming video as displayed on a user’s device. It may also affect the speed of video downloads.
Video streaming optimization, when connected to the cellular network, delivers a DVD quality (typically 480p or better) video experience instead of a higher resolution version (e.g., HD), which is better suited for larger screens. Video optimization is not applied when a device is on WiFi and therefore all video on WiFi will be delivered at the native resolution.
35. NETWORK MANAGEMENT FOR EXTREMELY HIGH DATA USAGE AND TETHERING
Most of our plan options feature a customer-chosen high-speed data allotment with reduced speeds on our network after the high-speed allotment is exhausted, so customers can choose the combination of high-speed data and price that is right for their needs. Some network management for these scenarios for all plans is required, because very heavy data usage by even a few customers at times and places of competing network demands can affect the network performance for all customers.
36. CHOICE OF 4G/LTE HIGH-SPEED DATA
Depending on the plan, Customers select how much high-speed data they receive under their service plan. Occasionally, Naked Mobile offers promotions to certain applications that do not count against your high-speed data allotment. These promotions change periodically. For current no-data usage promotions speak to a sales representative at any of our retail stores or visit www.nakedmobile.com.
If your total 4G/LTE high-speed data usage exceeds your selected high-speed allotment during a billing cycle, YOU WILL BE REDUCED TO 3G SERVICE. THERE IS NO ADDITIONAL CHARGE FOR 3G SERVICE AND IS CONSIDERED A VALUE-PLUS AS A NAKED MOBILE CUSTOMER AND YOU MUST EXPRESSLY OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE. IF YOU DO NOT OPT-IN FOR THIS NO COST VALUE-PLUS FEATURE YOUR DATA MAY NOT WORK OR BE AT SIGNIFICANTLY SLOWER SPEEDS.
37. OTHER NETWORK MANAGEMENT
37.1 Interference Use.
If you use your Data Plan in a manner that could interfere with other customers’ service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we may suspend, terminate, or restrict your data session, or switch you to a more appropriate Data Plan, or terminate your service.
37.2 Prohibited Network Uses.
Finally, certain uses of our network are also prohibited as described in these Terms and Conditions and our Fair Use Policy available at www.nakedmobile.com. For example, applications which automatically consume unreasonable amounts of available network capacity or are designed for unattended use are prohibited as they may interfere with our ability to provide a good service experience for the majority of our customers, cause capacity issues, and/or degrade network performance.
37.3 Does Data Traffic from Naked Mobile Products Preloaded on a User’s Device or Otherwise Available, Have Precedence over Data Traffic from Other Applications?
No. They are treated just like any other data application on the network, and traffic from these applications is subject to the same reasonable network management practices as other data on the network.
37.4 What Security Measures Does Naked Mobile Use To Protect Its Broadband Internet Access Services?
We use a variety of physical, electronic, and procedural safeguards to protect our network from events that may negatively impact our customers’ ability to use our Broadband Internet Access Services. We monitor our network to protect against security threats, including spam, viruses, automated attacks, worms, distributed denial of service attacks, and other potentially malicious activity. When we detect a threat, we will attempt to prevent it from spreading across our network using a variety of security measures, which may include rerouting or limiting some traffic over our network until the threat is resolved.
Unless part of an opted-in customer service, Naked Mobile does not block lawful traffic based on content or subject. Occasionally, cases arise where Naked Mobile must make a judgment, determining that the value of protecting our customer base from malicious or other adverse, network-impacting traffic outweighs access issues experienced by a few. Examples include Internet sources or destinations that are major sources of spam and sources that aggressively scan Internet addresses or those that have attempted attacks against Naked Mobile infrastructure or customer end-points.
Naked Mobile blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent, based on our review of third party industry-wide intelligence. Naked Mobile does not block sites based on content or subject, unless the Internet address hosts unlawful content or is blocked as part of an opted-in customer service.
37.5 Does Naked Mobile Allow Customers To Use Non-Naked Mobile Devices And Applications For Its Broadband Internet Access Services?
Naked Mobile customers may use any GSM, UMTS, or LTE device, such as a tablet or smartphone, to access our Broadband Internet Access Services, as long as they are compatible to our network and do not cause harm to our network. If you did not purchase your device from Naked Mobile, please be aware that Naked Mobile has not made any determination as to the call quality, performance, or other functionality provided by the device.
Our customers may use our Broadband Internet Access Services to access any lawful application, including real-time applications, in a manner consistent with our Terms and Conditions and Fair Use Policy. Naked Mobile reserves the right to take whatever measures are necessary to protect our network from potentially harmful devices and applications. The performance of a real-time application on our network depends on the speed and latency of the subscriber’s connection, as well as their chosen data plan (see above for details).
In most markets the Naked Mobile’s 2G/3G/4G/LTE network operates on 700MHz, 850MHz and 1900MHz band and/or the Personal Communications Services (PCS) 1900 MHz band using Universal Mobile Telecommunications System (UMTS) and High Speed Packet Access (HSPA) technology. In order to connect to the Naked Mobile 3G/4G/LTE network a device must support UMTS and HSPA technology in the 700MHz, 850MHz and 1900MHz bands.
How Does Naked Mobile Protect The Privacy Of Customers Using Its Mobile Broadband Internet Access Services?
39. CONTACT INFORMATION
Consumers may access our Pricing and Privacy policies via our website at http://www.nakedmobile.com. Consumers may contact our Customer Service Department through the company’s website, by visiting one of our stores, or by calling:
TOLL FREE: 1 (844) 236-2533
We are available to assist you:
Monday through Sunday 7 a.m. – 7 p.m.
(Times listed are Arizona Standard Time)
We are NakedMobile and we believe in the correctness of each and every provision stated in this policy.
We guarantee that the information collected from you, whether by online form, email, postal mail, or telephone, will be used only to process your order or for the service of your account.
We will take all possible steps to safeguard this information. We value our own privacy and we promise to value yours equally.
These terms are used within this statement:
A term referring to the information, materials, and activities related to a given NakedMobile client. Examples of account-related information would be histories and other data collected for use in ordering services, payment information, and contact information.
Personally Identifiable Information:
Any information which would allow the identification or contact of the individual it pertains to. Authorized Contact/Representative: the person(s) designated upon account activation as authorized to conduct business with Cellular One for this account. We suggest that these names be carefully chosen as they will be able to access the account information unless such access is specifically restricted.
A challenge word or phrase established upon account activation, which is designed to protect account information.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Although geared specifically toward online collection, it will also apply to information gathered through other means, such as postal mail.
The Information We Collect
This notice applies to all information collected or submitted on the NakedMobile website. On some pages, you can order products, make requests and register to receive materials.
The types of personal information collected at these pages are:
• Email address
• Phone number
• Credit/Debit Card Information
• Checking Account Information
• Personal/Organizational History
How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.*
We use the information you provide about someone else when placing an order only for the purpose of completing the business for which that information was provided.
We do not share this information with outside parties except to the extent necessary to complete that business. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties, unless you opt to continue to receive ongoing information about NakedMobile.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
* NOTE: The NakedMobile website will, when necessary, provide information to entities when that was the reason the information was collected. Examples of this would include providing credit card information to our financial institution, and/or the Authorized Contact information.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How to Access or Correct Your Information
You can access your maintained personally identifiable information by calling 1-800-730-2351, e-mailing firstname.lastname@example.org, or mailing a signed and written request for access to:
1500 South White Mountain Road – Suite 103
Show Low, Arizona 85901
We may in some cases require a signed and written request to better safeguard your information. You can correct factual errors in your maintained personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. These may include the use of a password or asking you to present us with private data which matches what we have on file. In any case, we will forward information only to the Authorized Contact of record.
At NakedMobile, we are committed to providing the highest-quality wireless telephone service to customers, including those with disabilities.
The Federal Communications Commission (FCC) has wireless handset hearing aid compatibility requirements. These requirements are aimed at ensuring wireless handsets will work near hearing aids, which operate in either acoustic coupling or inductive coupling mode.
Hearing aids operating in acoustic coupling mode receive and amplify all signals, such as a telephone audio signal, as well as unwanted ambient noise. Hearing aids operating in inductive coupling mode avoid amplifying unwanted ambient noise by turning off the microphone and using a telecoil to receive only audio signal based magnetic fields generated by telecoil compatible telephones.
The American National Standards Institute (ANSI) has established technical standards to measure wireless phone handsets for “compatibility” with acoustic and inductive hearing aids and have been adopted by the FCC. These standards are known as Hearing Aid Compatibility (HAC) ratings.
An “M” rating measures compatibility with acoustic hearing aids while a “T” rating measures compatibility with induction hearing aids. So the higher the number (e.g., M3, M4 etc.) the more compatible the handset. Generally, handsets rated “M3” or “T3” by ANSI or better are considered compliant with FCC requirements.
Acoustic Hearing Aids
M3-rating indicates the handset has satisfied the ANSI standard
M4-rating indicates the handset has exceeded the ANSI standard
Induction Hearing Aids
T3-rating indicates the handset has satisfied the ANSI standard
T4-rating indicates the handset has exceeded the ANSI standard
For more information and for downloadable brochures, please visit CTIA’s website.
Explanation of methodology for determining levels of functionality (e.g. operating capabilities, features, prices) for compliant handsets:
NakedMobile offers a variety of HAC phone models to meet the needs of wireless users with hearing disabilities. The mobile units are presented here by category of price.
PDAs (smartphones) generally have advanced features such as expandable memory, enhanced camera, Bluetooth, video, Internet access, touch screen UI, faster processing, email, full QWERTY keypads, and in many cases Windows Office Mobile, to meet the demands of mobile business professionals and consumers.
• High, Ultra High, and Extreme Tier Handsets range from ($250.99 and up) may have advanced features such as a 2MP or above camera, advanced Bluetooth, expandable memory, email access, touch screen, and internet access capability.
• Mid and Mid High Tier Handsets ($170.99-$249.99) may have a medium-resolution camera, advanced Bluetooth, and Internet access capability, but lack e-mail access.
• Ultra Low and Low Tier Handsets (less than $170.99) generally have a low-resolution camera, low-resolution displays and may not have Bluetooth, they also generally lack such features as MP3 players, e-mail, and expandable memory.
A listing of Naked Mobile HAC handsets by current and recently offered models can be found in the table below.
|PHONE MODEL||2G||3G||Tier||WIFI||FCC ID||HAC RATING|
|Alcatel Blaze (990m)||850/900/1800/1900||850/1900||MID||Yes||RAD158||M3|
|Alcatel MPOP (5020W)||850/900/1800/1900||850/1700/1900/2100||LOW||Yes||RAD356||M3/T4|
|Apple iPhone 6||850/900/1800/1900||850/1900/2100||HIGH||Yes||BCG-E2816A||M3/T4|
|Apple iPhone 6S||850/900/1800/1900||850/1900/2100||HIGH||Yes||BCG-E2946A||M3/T4|
|Apple iPhone 7||850/900/1800/1900||850/1900/2100||HIGH||Yes||BCG-E3091A||M3/T4|
|Apple iPhone SE||850/900/1800/1900||850/1900/2100||HIGH||Yes||BCG-E2945A||M3/T4|
|Coolpad Flo (7560T)||850/900/1800/1900||850/900/1900/2100||LOW||Yes||R38YL7560T||M3/T3|
|HTC ONE A9||850/900/1800/1900||850/900/1900/2100||MID||Yes||NM82PQ9120||M3/T4|
|LG K4 (K121)||850/900/1800/1900||850/900/1900/2100||HIGH||Yes||ZNFL43AL||M3/T3|
|LG K7 (AS330)||850/900/1800/1900||850/900/2100||LOW||Yes||ZNFK330||M3/T3|
|Motorola Clam WX416||850/900/1800/1900||LOW||No||IHDT56ND1||M3/T3|
|Nexus 4 8g LG-E960||850/900/1800/1900||850/1900/2100||HIGH||Yes||ZNFE960||M3|
|Nokia 2720||850/900/1800/1900||LOW||No||QTLRM-520||M3 / T3|
|Nokia Aspect – PDA (E5)||850/900/1800/1900||850/900/1900/2100||HIGH||Yes||QTKRM-634||M3 / T4|
|Samsung Galaxy J5 (J500M)||850/900/1800/1900||850/1900/2100||MID||Yes||A3LSMJ500M||M3|
|Samsung Galaxy J7 (J700M)||850/900/1800/1900||850/1900/2100||MID||Yes||A3LSMJ700M||M3|
|Samsung Galaxy S4 (M919)||850/900/1800/1900||850/1700/1900/2100||MID||Yes||A3LSGHM919||M3|
|Samsung Galaxy S6||850/900/1800/1900||850/1900/2100||HIGH||Yes||A3LSMG920I||M4/T3|
|Samsung Galaxy S7||850/900/1800/1900||850/1900/2100||HIGH||Yes||A3LSMG930F||M4/T3|
|Samsung Galaxy S7 EDGE||850/900/1800/1900||850/1900/2100||HIGH||Yes||A3LSMG935F||M4/T3|
|Samsung I 927 (Captive)||850/900/1800/1900||850/1900/2100||HIGH||Yes||A3LSGHI927||M3/T3|
|Samsung Rugged Flip (Rugby II A847)||850/900/1800/1900||850/1700/1900/2100||LOW||No||A3LSGHA847||M3/T4|
|Sony Ericsson W580i||850/900/1800/1900||MID||No||PY7A1052042||M3/T3|
|Sony Play r800||850/900/1800/1900||850/1900/2100/800||HIGH||Yes||PY7A3880087||M3/T3|
|Alcatel Evolve 2||Yes||RAD483||M3/T4|
|Apple iPhone 6||HIGH||Yes||BCG-E2817A||M3/T4|
|Apple iPhone 6 Plus||HIGH||Yes||BCG-E2817A||M3/T4|
|Apple iPhone 6S||HIGH||Yes||BCG-E2946A||M3/T4|
|Apple iPhone 6S Plus||HIGH||Yes||BCG-E2944A||M3/T4|
|Apple iPhone 7||HIGH||Yes||BCG-E3091A||M3/T4|
|Apple iPhone SE||Yes||BCG-E3042A||M3/T4|
|Google Pixel 4.7||Yes||NM8G-2PW4100||M4/T4|
|LG G4 Black Leather||Yes||ZNFH815||M3/T3|
|Samsung Galaxy J1 Ace VE||Yes||A3LSMJ100ML||M4/T3|
|Samsung Galaxy J5||Yes||A3LSMJ510MN||M4/T4|
|Samsung Galaxy J7||Yes||A3LSMJ700M||M3|
|Samsung Galaxy Note 4||Yes||A3LSMN910H||M4/T3|
|Samsung Galaxy Note 5||Yes||A3LSMN920I||M4/T3|
|Samsung Galaxy S3||Yes||A3LSGHI747||M3|
|Samsung Galaxy S4||Yes||A3LSGHM919||M3|
|Samsung Galaxy S5||Yes||A3LSMG900M||M3/T3|
|Samsung Galaxy S6||HIGH||Yes||A3LSMG920A||M3/T3|
|Samsung Galaxy S6 Edge||HIGH||Yes||A3LSMG925T||M4/T4|
|Samsung Galaxy S6 Edge+||HIGH||Yes||A3LSMG928I||M4/T3|
|Samsung Galaxy S7||HIGH||Yes||A3LSMG930F||M4/T3|
|Samsung Galaxy S7 Edge||HIGH||Yes||A3LSMG935F||M4/T3|
|ZTE Avail 2||Yes||Q78-Z992||M3/T4|
|Devices on store.nakedmobile.com as of 1/10/17|
As part of our continuing effort to provide the best experience to all of our customers, Naked Mobile has created this Fair Use Policy. This Fair Use Policy states important requirements regarding your use of the Naked Mobile service. This Fair Use Policy also discloses information about Naked Mobile’s network performance, network management practices, and network security. You should read this carefully as it contains important information. Naked Mobile may revise this Fair Use Policy from time to time by posting a new version of this document on www.nakedmobile.com/fair-use-policy or any successor URL(s). All revised copies of this Fair Use Policy are effective immediately upon posting. Accordingly, customers should regularly visit the Naked Mobile Website.
At Naked Mobile, our goal is to give each customer the fastest service possible at the best value. We are always striving to develop programs and policies to make that possible. Our Fair Use Policy is designed to help ensure the best speeds for the vast majority of our customers, while minimizing any inconvenience caused by our network management practices. To ensure that all customers have equitable access to the Naked Mobile network, Naked Mobile has established usage levels that limit the amount of data that a customer can upload and download within stated periods of time, as described further below.
Unlimited Plans: If you subscribe to rate plans, services or features that are described as unlimited, you should be aware that such “unlimited” plans remain subject to Naked Mobile’s excessive use, and disproportionate roaming, and Fair Use Policy. If user’s usage of the services (including unlimited plans of any kind) on other carriers’ networks (roaming or off-network usage) is greater than fifty percent (50%) during any two months during a 12-month period, measured from the start date of a user’s agreement, Naked Mobile may at its option terminate user’s wireless service. Except with a Naked Mobile Tethering rate plan or feature, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similar device. A violation of this policy is grounds for termination of your service without notice in Naked Mobile’s sole discretion.
Approximate Data Usage Examples: Basic information and examples showing the approximate data usage for several common Internet activities appear below.
Use Approximate Size:
E-mail (1 text page without attachments): 3 KB
Based on this assumption, you would need to send and/or receive approximately 699,050 e-mails in a month to reach 2 GB
Word Document (5 text pages): 70 KB
Based on this assumption, you would need to download approximately 29,959 Word Documents in a month to 2 GB
Web Page: 100 KB
Based on this assumption, you would need to look up approximately 13,981 web pages in a month (or over 1,000/day) to reach 2 GB
Digital Photo: 500 KB
Based on this assumption, you would need to download approximately 4,194 low resolution digital photos in a month to reach 2 GB
PowerPoint Presentation (20 pages text & light graphics): 3 MB
Based on this assumption, you would need to download approximately 6821 PowerPoint presentations in a month to reach 2 GB
One hour of standard music streaming: 60 MB
Based on this assumption, you would need to download approximately 34 hours and 0 minutes of standard music streaming to reach 2 GB
Note: The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.
Network Performance: The actual speeds that you experience can vary depending on a number of factors, including the type of device you are using, the websites or applications you are accessing, the time of day, network congestion, and other factors in the transmission path from your device to the Internet endpoint that you are accessing. You may also experience slower network speeds if a cell tower or area is experiencing more data usage than normal, which overburdens that tower or area. Coverage limitations may also affect your actual network speed. Coverage can be affected by such things as terrain, weather, foliage, buildings, signal strength, customer equipment and other factors. Coverage indoors may also vary.
Naked Mobile estimates that the typical Naked Mobile network speed range is 144kbps to 14.4mbps for 3G service. These estimated ranges are based on field measurement data collected by Naked Mobile. In addition to the performance factors identified above, network performance may vary based on “roundtrip latency,” which refers to the average time for a data packet to travel from your device to an Internet destination and back again. Naked Mobile estimates that the roundtrip latency is 250 to 1000 ms for 3G service. The above speeds and latency figures are approximations only.
Network Management and Security: To help ensure equitable access to the Naked Mobile network for all customers, Naked Mobile has implemented some network management practices. Naked Mobile has implemented optimization and transcoding technologies to more efficiently transmit data. These techniques include caching data, delivering content “just in time,” compressing data, and re-sizing video for the device, which may affect the appearance of the content being displayed.
To ensure that peer-to-peer traffic does not unreasonably hamper our customers’ ability to access the Internet, we limit the aggregate bandwidth available to transmit peer-to-peer traffic to one percent of total available bandwidth during that period of peak usage. As a result of this aggregate bandwidth limitation, customers seeking to send or receive peer-to-peer traffic during the period of peak usage may experience significantly slower throughput speeds compared to other types of traffic. Although, as noted above, a wide variety of factors will determine actual speeds in any given instance, the actual speeds for peer-to-peer traffic during the period of peak usage may fall below 300 to 700 kbps for 3G service.
Naked Mobile allows use of all GSM devices that are programmed to operate on the Naked Mobile network, that receive a Naked Mobile signal, and that have paid for service to be activated on the Naked Mobile network. Except with a Naked Mobile Tethering rate plan or feature, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similar device. Tethering your device in violation of this Policy is grounds for termination of your service without notice in Naked Mobile’s sole discretion.
Naked Mobile’s network management practices are agnostic to the content that traverses its network and to the websites that provide that content. Notwithstanding the foregoing, Naked Mobile may block traffic that violates its Fair Use Policy.
The FCC has indicated that service providers offering “specialized services,” which share bandwidth with broadband Internet access services but provide distinct functionalities, must describe the impact of such services on the performance of your broadband Internet access service. Although the FCC has not defined the term “specialized services,” point to point Internet service, or tethering, could be considered examples of such a service.
Naked Mobile designs and manages its network in a manner intended to enable the delivery of quality service regardless of the specific applications you are enjoying at any given time. Nevertheless, as with any service that makes use of shared network capacity, it is possible that heavy use of, including but not limited to, file transfers, online gaming, streaming during periods of network congestion or simultaneous heavy use of Internet access could impact the throughput speed at which online content is delivered to your device. Naked Mobile monitors network usage and seeks to augment capacity as necessary to enable customers to use all of our services with minimal adverse impacts from network congestion.
Cancellation/Return Policy – You may cancel cellular service within 14 calendar days of purchase, if our service has not met your expectations, and will not be charged an early cancellation fee, but will be charged a reasonable restocking fee as posted on our website and in our stores. Equipment and proof of purchase must be returned to any Naked Mobile location within 14 days of purchase. However, if you cancel service due to equipment (or after 14 days) you will not be credited for any portion of your monthly service fee. You will still be responsible for all any other charges applied to your account. Refunds will not be given for any activation fee paid. The purchase price of your equipment may have been discounted to facilitate your subscription to the service. If you cancel service within the Return Period but do not return the equipment in like new condition, you will be charged for the amount of the discount you received. If applicable, the equipment charge will be refunded only if phone is returned in like new condition with all components (including original box). If applicable your equipment charge will be refunded by check within 30 days. Before returning or exchanging any product that has data stored in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.
Naked Mobile is not only the company Leading the Cellular Evolution, it is also a great place to work!
We offer an extremely competitive and comprehensive benefits package, with a very generous 90/10 Health Insurance Plan, to include Medical, Dental, Vision, Company Paid Life Insurance, a 401K Plan with Company Matching, Personal Leave Time, Paid Holidays, an Optional (Employee Paid) Short Term & Long Term Disability Plan, along with a great environment for growth, training and advancement.