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We are not responsible for lost, held, stolen or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. INSURANCE is available to add to any order, and is recommended for any order you can’t afford to lose. The United States Postal Service offers Insurance for lost, stolen, or damaged items.