Naked Mobile Support

Cancellation/Return Policy

You may cancel cellular service within 14 calendar days of purchase, if our service has not met your expectations, and will not be charged an early cancellation fee, but will be charged a reasonable restocking fee as posted on our website and in our stores.

Equipment and proof of purchase must be returned to any Naked Mobile location within 14 days of purchase.

However, if you cancel service due to equipment (or after 14 days) you will not be credited for any portion of your monthly service fee. You will still be responsible for all any other charges applied to your account.

Refunds will not be given for any activation fee paid. The purchase price of your equipment may have been discounted to facilitate your subscription to the service.

If you cancel service within the Return Period but do not return the equipment in like new condition, you will be charged for the amount of the discount you received.

If applicable, the equipment charge will be refunded only if phone is returned in like new condition with all components (including original box). If applicable your equipment charge will be refunded by check within 30 days.

Before returning or exchanging any product that has data stored in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.